Personalized reply templates
Use dynamic text and date fields for names, order details, deadlines, and next steps.
:refund → name + date + tailored reply
For customer support
Answer recurring questions without sounding robotic.
Insert polished support replies in email, chat, or a help desk, then fill in the customer-specific details. Keep the internal explanation attached to the response so the right answer is easier to choose.
Download free for MacGuidance where agents need it
Attach Markdown documentation with eligibility rules, escalation notes, and links beside each response.
Customer text + internal playbook
Find the right response quickly
Group replies in folders, tag them by product or issue, and filter the overlay as you type.
billing + cancellation → narrow results
Capture better answers
Turn a useful selected passage or clipboard entry into a reusable response without rebuilding it manually.
⌥⇧S → save selection
A practical setup
Start with the questions you answer every day
01
Collect
Save your ten most repeated answers.
02
Personalize
Convert changing customer details into fill-in fields.
03
Explain
Add documentation for edge cases and escalation paths.